gma
Neophyte
Posts: 1
|
Post by gma on Jun 16, 2008 14:28:43 GMT -5
Anyone have any experience with Mol d'Art? I have one of their 15 Kg moulding machines that broke down one day after we started using it. They have insisted the problem "is simple", but they have not corrected the problem. Plus, we have wasted an inordinate amount of time chasing down blind alleys to address their guesses about what might be wrong. They have literally no warranty service in the U.S. Just a guy on the phone in Belgium who asks someone else what could be wrong and then tells you to get your own supplies ("they cost nothing" according to him) and hire an electrician.
We are very proficient with electronics and machinery in general and temperers in particular, and we have been extremely disappointed in the poor performance of Mol d'Art.
Based on our limited but surprisingly frustrating experience with them, we cannoy recommend that anyone do business with Mol d'Art.
|
|
|
Post by Sebastian on Jun 17, 2008 20:07:50 GMT -5
Depends on what you mean by 'broke'.... if it's an issue of them not holding temperature, it's probably just a thermocouple and easily fixed. mol d'art's by and large a decent product, i can't speak to their local customer service as i've no experience with it, but if it's an electrical issue, the likelihood that you can fix it for about $4 in parts from radio shack is probably high....course you need to be able to identify the problem and have some proficiency around soldering, and if it's a new unit thats broken down, it's horrible customer service to say fix it your self. if it's a unit that's 10 years old, that may be your best option...
Thalia H at Guittard, i believe, one day set out to determine how much it would cost to build your own from local parts - i think she's probably still got the info handy if you call, and i don't think it was that difficult or expensive... given the lack of broad options in this category, it might be something to explore....
|
|