Post by samaritanxocolata on Jan 18, 2013 12:52:44 GMT -5
Hola...A little over a year ago, I bought 2 Santha 11's for my small fine organic chocolate biz in CR. Within a couple of times of use, I started to have problems with one or the other of them. Being so far from a dealer or proper technician, I had to deal with this issues here. First it was the bearings...no biggie...then the belts...no biggie... Then, finally, one of them literally burned up, and melted the fan all over the top of the motor. I ordered a new motor and fan from SanthaUSA, and had them shipped to a friend who was in the US, but headed this way. The motor arrived, packed well and padded against transport injury, however the fan seemed to have been thrown in as an after-thought, and arrived in several pieces. I contacted the company and arranged for another one to be shipped to another friend's address and hoped it could get there before my other friend traveled to CR. It never arrived, and my repeated attempts to communicate with the company have been met with silence. Finding the right parts in this country has proved futile, and I am now in the high season for my business and am hobbling along with one machine. I am having trouble making enough to cover the demand, and not enough to permit investment in another or larger machine at the time. I need to have both machines up and running, and am wondering what to do? Any suggestions? Anyone have insight into dealing with SanthaUSA or know of another company that sells parts for the Santha machines? I now need a new switch, as one of them also burned out. Any help would be greatly appreciated! Thanks!