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Post by dubmaji on Apr 11, 2018 21:50:23 GMT -5
Hello! I hope everyone is doing fine. I have a question regarding the melanger maintenance.
A few weeks ago I wrote about some noises my brand new Premier Tilt was making. Everything was solved by doing some cleaning. However, the noises still return every one or two batches. I know that cleaning frequency of the equipment varies according to each person preferences or necessities, but is it normal having to remove the wheels from the axis as often as I’m having to, in order to avoid them getting stuck? I don’t mind doing so if it is a common practice, although as far as I’ve read, it isn't.
The wheel with four tracks works fine. Is the one with three tracks which has the problem.
Thank you very much in advance.
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gap
Apprentice
Posts: 390
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Post by gap on Apr 12, 2018 6:10:00 GMT -5
There is a huge amount of variation in how these machines are built. What works for my machine may be different for yours and you just need to keep trying until you find what works for your machine. Having said that, I clean out the wheels after every batch with some cotton buds - only takes a minute and then I know it's done.
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Post by Thomas on Apr 12, 2018 7:23:37 GMT -5
I remove the wheels and clean them after every batch unless I run similar batches back to back.
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Post by Chip on Apr 12, 2018 9:35:17 GMT -5
I also have a Premier tilting melange and I disassemble the entire assembly, take wheels off, etc. every time I clean it.
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Post by dubmaji on Apr 12, 2018 9:49:56 GMT -5
Thank you very much for your responses. I really appreciate them . I myself like to clean it after every batch. As I'm running it once a week, if not two times a month, I prefer to keep it clean. It is also the way suggested in the Instruction Manual of the Premiere Tilt. I guess I just had bad luck this time. Avoiding mixtures within recipes is a great reason to remove the wheels from the axis and give them a deep clean. Having to do so every time to prevent one of the wheels getting stuck and stopped in the middle of a run, delaying the whole process, sounds more like a production defect to me . Just like gap said, every machine is different. Now that I'm understanding mine, I think the way to go will be disassembled it every time . EDIT: Thank you, Chip. It is good to know it is a common practice. I don't mind doing it, but everything that had happened since my first batch inclined me to think it was some kind of flaw in my machine, and I prefer to clarify.
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Post by subrosa on Apr 21, 2018 18:32:44 GMT -5
When it gets "stuck" is one half of the bushing getting pushed out of the wheel? I'm having that issue.
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Post by Chip on Apr 21, 2018 18:45:35 GMT -5
When it gets "stuck" is one half of the bushing getting pushed out of the wheel? I'm having that issue. Do you mean the actual wheel bushing that is glued into the wheel? It is actually in two halves but is supposed to be permanently glued into the center hole (hub) of the grinding stone. That should never be coming out.
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Post by subrosa on Apr 21, 2018 21:51:49 GMT -5
Yes, I'm having that issue in the first 48 hours of use. I pushed it back in and so far so good on my current batch.
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Post by Chip on Apr 23, 2018 11:34:30 GMT -5
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Post by subrosa on Apr 23, 2018 12:41:10 GMT -5
I don't feel like it should be my responsibility to repair a brand new device under warranty, so instead of trying to take the repair into my own hands I'm speaking with Indi about what should be done.
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Post by Chip on Apr 23, 2018 14:11:07 GMT -5
I don't feel like it should be my responsibility to repair a brand new device under warranty, so instead of trying to take the repair into my own hands I'm speaking with Indi about what should be done. Ah, it's new! Then yes, I totally agree with you. It should be covered under warranty. Good luck!
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Post by dubmaji on Apr 23, 2018 15:14:15 GMT -5
Exactly!
The issues I had were different than those you are experiencing. What I meant by "stuck" was that it stopped running, while the other one continued refining the chocolate. The problem is that somehow the chocolate finds its way into the axis of only that wheel.
I totally agree with your comment. Surely many people are happy with their Premier, but it's a total shame that some of us are having to deal with that kind of flaws from the very beginning. Diamond customer service has been kind and good answering my questions, but I rather message them after two, three, several months of use, not the first batch. However, I also want to add that the problem seems to be fixed after following Diamond suggestions.
Hope they reach you with a solution!
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Post by Brad on Apr 24, 2018 0:31:34 GMT -5
I think it's important to reset some expectation here.
These machines are NOT designed to make chocolate, regardless of how they are promoted. They are light-use seed mills, originating in India to grind chic peas, lentils and other soft seeds. The grinder is made for light duty cycles over infrequent periods of time, not to be run for 24-48 hours at time.
That's why they break down all the time.
You can use a soup ladel to dig a swimming pool, but don't expect to get warranty for breaking it while doing so.
If you insist on using machines like this to make chocolate, then the best thing you can do is learn how to take it apart by yourself and repair it, because you will be doing it often. I promise.
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Post by Chip on Apr 24, 2018 12:33:31 GMT -5
I think it's important to reset some expectation here. These machines are NOT designed to make chocolate, regardless of how they are promoted. They are light-use seed mills, originating in India to grind chic peas, lentils and other soft seeds. The grinder is made for light duty cycles over infrequent periods of time, not to be run for 24-48 hours at time. That's why they break down all the time. You can use a soup ladel to dig a swimming pool, but don't expect to get warranty for breaking it while doing so. If you insist on using machines like this to make chocolate, then the best thing you can do is learn how to take it apart by yourself and repair it, because you will be doing it often. I promise. Brad, I know I am new to this, but I do at this point disagree. For the average home user these machines are quite robust and adequate. I run mine 48 hours with no problem. I even have an extra bowl/stone set and when I take one off I immediately put another on and run it for another 48 hours. Now, if I was a professional like you and making more than 1 to 4 kg at a time every day or even a couple of times a week, then I would consider spending 2k plus for a machine like you sell (heck even if I made small batches I'd still LOVE to have one of your machines!!). But for home, non-production purposes I find that these machines are quite adequate.
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Post by subrosa on Apr 24, 2018 12:44:48 GMT -5
don't expect to get warranty for breaking it Someone selling a competing product impugning the warranty of a competitor surely is in poor taste?
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